Faq

FAQ

We are committed to providing personalized customer service and unique products in online stores. To ensure the success of the transaction, we have developed this policy to provide guidance to our online customers. If you have any questions, please read and understand these policies.

PAYMENTS

We use Paypal as our primary checkout option, but if you don’t have a Paypal account that’s ok….you can use ANY major credit card at checkout!

SHIPPING

Some orders may take up to 5 days to process. If your item is on back order you will receive email notification, and processing could take up to 14 days. We’ll always try to ship sooner, but sometimes life just gets in the way ya know :)
In store pickup orders may require a day or two of processing since we don’t live in the store. As much as we love the place, we need to go home eventually too. If you place an order for in store pickup we will notify you when your order is ready, and then we’ll wait to see you’re smiling face ☺

RETURNS

We will be SHOCKED if you don’t love your items, but some people just have buyers regreted. If that’s you, then merchandise must be returned within 30 days of the purchase.
We closely inspect all items before shipping. Returns are also inspected upon receipt. Items must not have been worn, washed, altered, and must have all original tags attached. Items with snags, rips, make-up stains, odors (i.e. cigarette smoke) or other damages will result in the item being returned to you.

BACKORDERS

Occasionally, some items are unexpectedly out of stock or unavailable and may need to be special orderd from our vendors. If this happens we will notify you via email, and should be able to still fill you order within an additional 7-10 days. Our stuff is so cool that its worth the wait anyway, so just sit tight and the sweet tee will be at your door in no time at all. If this happens and you just can’t wait we will offer you a refund.
Sometimes manufacturers are not very precise regarding product availability. In the event of a backorder, we will try to provide you with as much information as possible regarding potential ship dates or suggest possible alternatives.

ACCURACY

We make every effort to maintain current, accurate information in our on-line catalog. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you may find to our attention on your next visit or by sending us an e-mail.
Monkey’s Uncle reserves the right to refuse any order at any time.

PRIVACY POLICY

Instead of giving you a bunch of legal mumbo-jumbo you won't read anyway, we'll just tell it like it is. Any information we collect from you when you visit or purchase from our site will NOT be shared with any third parties. With your permission we may inquire about sending you future emails so you can see the coolest new arrivals, or get the inside scoop on special offers or upcoming events. Other than that, we pinky promise not to bother your or give out your info to those crazy telemarketers who like to call during dinner :)

We value your business and are constantly working to improve our processes to better serve our customers.